Is bridge mode really passthru?
I just switched from regular modem from videotron to Helix. I have put helix in bridge mode. Since then, I am not able to connect to my FTP server at home. When connecting the helix portal via the web interface, nothing is related to firewall. And since I am in bridge mode, I cannot use the Helix app. So Is there anything I am missing?
Yes, you can cut the coax cable of your modem: this is how to do so!
Moving and not sure how to disconnect your modem? You were told to cut the coax cable because you also have our phone service, and you’re wondering whether you heard right? You did hear right! All you need is the right tool, like a pair of crimping pliers, and simple instructions. We leave the tool up to you but we do provide the instructions in this brief explanatory video: Check out the Support section of the Videotron website for a wealth of useful info.
Not getting the upload speed I’m supposed to have
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be able to get 50 mbps like 2 months ago that was the last time I played my PS5 until now idk I tried resetting my router but it did not work is my modem broken please help thanks
Helix internet with modem other than Helix Gateway?
Hi, I want to subscribe to helix 400mbit internet, which would of course require the purchase of a helix gateway. Helix gateway is basically the Arris/Technicolor XB6. Based on comments from XB6 users in the US (comcast) and Canada (rogers and shaw) i would rather use a modem other than the XB6. - with bridge mode on, MOCA doesn't work - with bridge mode on, wifi doesn't work.... for the user. The modem still broadcasts 4 hidden wifi networks that cannot be disabled (2 in 2.4ghz, 2 in 5ghz) that add to wifi congestion/interference. Some say this is needed for tv functionality, but I will never subscribe to the tv service, so why can't i turn it off? Question Is there any other type of modem that can be used with the Helix 400mbit service? Ideally I'd be looking for something that is modem only. Don't care if I need to buy it, I just need it to work.
