Helix Gateway - Unable to login as admin
Hello everyone; I'm hoping that someone in this community might be able to help me out. My problem: I'm unable to login to the HELIX Gateway using the default credentials. I have tried: Username: admin / Password: password Username: admin / Password: the password under the HELIX terminal I have looked up the vendor's model with all sorts of default username/password combinations. It simply does not work! I want to be able to login to http://10.0.0.1 to have full control of my network, for example: I want to enable MAC filtering I want to fix my VPN problem I'm really frustrated with the service I received during the installation of my HELIX service about a month ago. The technician completely ignored my request about logging into the HELIX Gateway. He said "you don't need that, just use the HELIX Fi app on your phone". I'm sorry but that's not good enough! I'm paying enough money to have this service. I have called Videotron about my issue. They said the only real fix is to reset the gateway to its factory settings. However, this really scares me. What guarantee do I have that it's going to work properly? I'm worried about reconnecting all the devices in my network. I'm even more worried that perhaps my HELIX Gateway is faulty. I would really like to hear from you guys and girls out there. Is anyone else experiencing the same problem? Can anyone provide me with the exact steps to reset my gateway to its factory settings? I would really appreciate your help and feedback. Thank you all.
Issue with HELIX Recording Playback
With Helix, do all recorded programs start from the beginning when you play them again? I could swear that if you played a recorded show and paused it after X minutes, changed the channel and then came back to watch the recorded program, it would start from where you paused, not from the beginning. It is not doing that anymore. Was there a firmware update that changed this? I know for a fact that it was not always like this because I would record a sporting event and play it while watching another live show by going back and forth between the two. When I went back to play the recorded sporting event, it would play from where I paused. But now it always starts from the beginning of the recording.
Hélix in Florida
Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in this country. I have installed a VPN with an IP address in Montreal I still have no access to my recorded programming or live television. Has anyone found a workaround for this problem?Blocked ports on Helix
I was surprised when I started looking at my firewall logs and doing test myself that it now seems that Helix is letting through some tcp & udp ports that were previously blocked in the past. Can someone from Videotron check if someone removed an ACL on your side? For example, I'm seeing that ports 80 & 443 are open now as from what I read here they should be blocked: https://forum.videotron.com/t5/internet-telephony/business-internet-port-block/td-p/22929#:~:text=Here%20are%20the%20ports%20that,)%2C%204444%20(BLASTER). Thanks