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kirklanduser
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HELIX APP on FIRE TV has problems when ISP for TV is changed
Because Videotron is my ISP where I live in Kirkland, I am allowed to use their HELIX app on my mobile and non-mobile devices when I am away from my home. Up until a week ago, I could use the HELIX app on my iPad and iPhone when I was visiting my family member who lives near Valleyfield in spite of the family member not being a Videotron customer. The HELIX app was also working on a Windows PC and a FIRE TV at the same location near Valleyfield using my own HELIX account. A week ago, the family member's ISP (Groupe-Acces Communication/Centre Tess) suddenly closed their business and she was forced to subscribe to a new ISP (Targo), who quickly installed a new fibre optic service with a new modem/router. After this installation, the HELIX app continued to work perfectly on all our devices except on the family member’s FIRE TV. The moment any navigation button was pressed on the TV's remote, the HELIX app took exactly 150 seconds to complete the request. I consulted with GOOGLE AI who suggested that I try connecting the TV to the Videotron HELIX servers using the wi-fi hotspot connection of my iPhone. Doing so corrected the problem, so GOOGLE was satisfied that neither the TV nor its HELIX app was corrupted. I told GOOGLE that the Targo supplied router was making IPv6 available to the TV along with IPv4, and GOOGLE suggested that our 5 year old Toshiba FIRE TV might not have been designed to handle IPv6 efficiently and was taking 150 seconds before defaulting to IPv4. GOOGLE suggested that I ask Targo to remotely turn off IPv6 on our router, which they did, but this did not help. Yesterday, I connected (cascaded) the old router, that previously allowed the FIRE TV to successfully operate the HELIX app with our former ISP, to the new Targo router using a WAN to LAN Ethernet cable. That solved the problem and allowed the HELIX app to run properly on the FIRE TV. Today, I turned off the old router's wireless network so that there would only be one wireless network in the house and the only device that would use the old router would be the FIRE TV. I should point out that we always connect the FIRE TV to its router using an Ethernet cable. I believe that this workaround succeeds because the old TP-LINK router (circa 2012) has a firmware design that allows the communication from the FIRE TV's HELIX app to travel successfully between Targo and Videotron servers, whereas the modern Targo fibre optic router (also TP-LINK), doesn't. There is also the chance that 5 years ago, I tinkered with the old router to force it to route via the Google’s public DNS server (8.8.8.8/8.8.4.4). Apparently going via the GOOGLE DNS cuts Targo out of the loop, so any incompatibilities between Targo and Videotron are no longer an issue. It remains a mystery to me as to whether it was Targo or Videotron who was waiting 150 second before issuing a timeout error. So if you are running HELIX on a FIRE TV that resides in a remote residence not connected to VIDEOTRON and the home owner there is forced to subscribe to a different ISP, don’t throw away the old router.39Vues0like0CommentaireRe: Le son du cinéma maison ne fonctionne plus sous Hélix
Si je comprends bien, l’audio de Helix passe que par sa prise de sortie HDMI. Comme j’ai avec mon décodeur Illico, Helix n'a pas une sortie audio S/PDIF (en coaxial ou optique) pour brancher directement au receiver cinéma maison. Solution 1: il faut avoir un receiver cinéma maison qui accepte une entrée HDMI de Helix et qui peut «intercepter » l'audio de l'HDMI pour envoyer aux hauts parleurs au même temps qu’il re-achemine la vidéo à la télé par HDMI. Solution 2: il faut mettre la télé en mode audio pass-through (si ce mode existe) et brancher les sorties audio RCA (rouge/blanc) de télé (s'ils existent) aux entrées audio RCA de receiver.1,4 kVues0like0CommentaireRe: changement d’IP
J'avais besoin de changer mon adresse IP car elle figurait sur une liste grise de Vidéotron ce qui retardait d'exactement 360 secondes mes courriels sortants de mon compte Vidéotron. Les services techniques ont suggéré d'éteindre le modem et d'attendre 1 à 3 jours pour que la batterie se décharge pour provoquer un changement de l’adresse IP. J'ai décidé de simplement débrancher la batterie du bas du modem Arris. Cela ne m'a pas aidé, j'ai donc cloné l'adresse MAC de mon PC sur l'adresse MAC de mon routeur, et cela a fonctionné. C'est grâce à la solution proposée dans cette discussion qui m'a aidé après 3 semaines de recherches sans succès. Merci.13 kVues1like0CommentaireRe: Les courriels sortants via le serveur Vidéotron prennent désormais 5 minutes.
[RESOLU] Aujourd'hui, les services techniques de Vidéotron m'ont dit d'éteindre mon modem et de laisser la batterie se décharger à zéro au cours des deux prochains jours. Cela forcerait l’attribution d’une nouvelle adresse IP. Avant de faire cela, j'ai connecté mon PC directement à mon modem et j'ai constaté qu'une nouvelle adresse IP était attribuée et que mes courriels étaient transmis en quelques secondes. Cela m'a dit que mon ancienne adresse IP était en cause. J'ai décidé de débrancher la batterie située au bas de mon modem Arris TM822 G et de débrancher le cordon d'alimentation 115 VAC. Ensuite, j'ai rallumé le modem et j'ai remarqué que mon ancienne adresse IP avait été restaurée. Peut-être que si j'avais laissé mon modem éteint pendant la nuit, une nouvelle adresse IP m'aurait été attribuée le lendemain matin. J'ai choisi une méthode plus rapide. Je suis allé dans mon routeur D-Link et j'ai cloné l'adresse MAC de mon PC vers l'adresse MAC de mon routeur. Après avoir redémarré le routeur, j'ai une nouvelle adresse IP et mes courriels sont transmis en quelques secondes. Ma nouvelle adresse IP est également sur une liste noire chez SORBS et SPAMHAUS, mais pas sur une liste grise de Vidéotron. C'est donc l'adresse MAC de l'appareil connecté au modem qui influe sur la valeur de l'adresse IP que Vidéotron attribue.3,4 kVues1like0CommentaireRe: Does Videotron have a greylist of user IP addresses?
[SOLVED] Today Videotron technical services told me to power off my modem and let the battery drain down to zero during the next two days. That would force a new IP address to be assigned. Before doing this, I connected my PC directly to my modem and I noted that a new IP address was assigned and that my emails transmitted in seconds. That told me that my old IP address was at fault. I decided to un-clip the battery pack on the bottom of my Arris TM822 G modem and unplug the 115 VAC power cord. Then I powered the modem back on and I noticed that my old IP address was restored. Perhaps if I had left my modem un-powered overnight, I would have been assigned a new IP address the next morning. I chose a faster method. I went into my D-Link router and I cloned the MAC address of my PC to the MAC address of my router. After rebooting the router, I have a new IP address and my emails transmit in seconds. My new IP address is also on a blacklist at SORBS and SPAMHAUS, but not on a grey list of Videotron. So it is the MAC address of the device connected to the modem that affects the value of the IP address that Videotron assigns.3,1 kVues0like0CommentaireRe: Does Videotron have a greylist of user IP addresses?
Today I telephoned Videotron technical support for the 4th time in 3 weeks and this time I asked about the existence of a greylist at Videotron that I might be on. I was told that the 6 minute delay for my outgoing email is due to my email passing through a central agency not belonging to Videotron which blocks or delays emails based on the reputation of the source IP address. Videotron Technical support sent me a link to the Cisco TalosIntelligence website. I assume that I got this link because Cisco is a supplier of some of Videotron’s email server infrastructure. According to the Cisco website, my IP address has a status called “neutral”, instead of being either “good” or “bad”. I opened a ticket at Cisco asking that I be removed from their greylist in case they had one. The Cisco robot, which apparently doesn’t read text written by a human being, automatically answered me saying it could not process my ticket because my "neutral" status is already good enough to allow my emails to go through. I also learned by discussing my situation on a forum devoted to questions about IP address blacklists, that there does not exist a central facility through which all the emails in the world go through, including the emails that I send to myself. The forum moderator told me that it is Videotron alone, or in collaboration with a partner (like Cisco), who has created a Videotron greylist and Videotron is uniquely responsible for delaying my emails based on my IP address. How can I appeal my case again to Videotron technical support when the 4 experts at Videotron appear to not know if their own infrastructure has an internal greylist or not? Has anyone succeeded in getting Videotron to replace their home gateway IP address with a different one?3,2 kVues0like0CommentaireDoes Videotron have a greylist of user IP addresses?
Hello, recently all my emails sent from my home take exactly 6 minutes to reach their destination. It doesn't matter if I use the email client on my PC, my iPad, or even use the Videotron webmail application CourrielWeb, if the email gets sent via my home modem, it gets delayed. If I move to another residence in another town, emails sent out from that location using my iPad or CourrielWeb pass in seconds. My email account has not changed, only the IP address of the modem at the different residence. I read today that greylists are used by some internet service providers to slow down, but not totally block, the transmission of emails originating from a source that is under suspicion, but not blacklisted. Being on an ISP's greylist is reported to cause a fixed transmission delay between 5 and 15 minutes, so it is not surprising that my delays are always exactly 6 minutes. No one at Videotron support has been able to explain my 6 minute delay, only that a delay of 6 minutes is not unacceptable in a world where email transmission times can vary according to many factors. So have you ever experienced email transmission symptoms similar to being on a greylist, and if so, how did you resolve your problem? Thanks for any comments.Résolu3,4 kVues0like2CommentairesRe: Les courriels sortants via le serveur Vidéotron prennent désormais 5 minutes.
Le technicien est venu chez moi aujourd'hui et a changé le modem et le câble extérieur qui avait été endommagé par les écureuils. Internet et la télévision fonctionnent bien comme avant, mais mes courriels sortants prennent toujours 6 minutes pour faire un aller-retour. Le support technique pense que 6 minutes est un délai acceptable et ne voit rien dans ma configuration qui explique pourquoi quelque chose qui fonctionne bien dans un café internet ne fonctionne pas bien chez moi. Un aller-retour par GMAIL fonctionne bien chez-moi.3,7 kVues0like0CommentaireRe: Les courriels sortants via le serveur Vidéotron prennent désormais 5 minutes.
Merci pour votre commentaire. Je produis moins de 10 courriels par jour. Checkez-donc. J'ai 2 ordinateurs, un à Kirkland et un à Valleyfield, tous deux avec l'application CourrielWeb de Vidéotron, fonctionnant en même temps. Sur l'ordinateur de Valleyfield, à l'aide de cette même application, je m'envoie un courriel. L'application sur les deux ordinateurs affiche le courriel comme arrivant moins de 10 secondes après la transmission. Sur l'ordinateur de Kirkland, grâce à cette même application, je m'envoie un deuxième courriel. L'application sur les deux ordinateurs affiche le courriel comme arrivant 6 minutes après la transmission. Il est clair que Vidéotron prend beaucoup plus de temps pour déplacer le message de l'application Web de mon ordinateur à Kirkland vers son serveur central. Cela suggère que les performances de transmission sont liées à l'adresse IP. Même situation avec l’application MAIL sur iPad et avec Windows Live Mail sur PC. C’est l’adresse IP de modem qui détermine les résultats.4 kVues0like2Commentaires