Hello Allan,
For anything that concerns the programmation of your Illico remote control, you can find the information by clicking on this link : < http://support.videotron.com/residential/television/remote-controls/remotes-control/illico-tv-new-ge... >. Then, you only need to select the remote that corresponds to yours and you will find not only all the individual codes to program it with your devices (in the PDF file), but also all the manipulations you need to do in order for everything to work properly. If it does not work after trying the programmation by code, it is possible that your equipment is not compatible with our remote control.
Our support is also available 24/7 if you want to contact us to try it live with an agent: http://bit.ly/FB_Contact_Us
Thanks,
Go to the Videotron.com site
First steps
User Guide
Gamification
