Issue with TV live feed

[DMP]

Hello,

I have been attempting to watch the live TV feed [https://watch.globaltv.com/live-tv/global/] without luck.

This is a new occurrence. For the past year, I have had no issues signing in and watching the feed. However, beginning on August 12, the feed will not load and I get the message:

You are currently signed in with:
Videotron
You have access to these channels:
Global News

I checked with Videotron and Global itself is a standard part of my cable package and I should still have access.

I have tried signing in and out using different browsers (Firefox, Chrome, Edge) on two different computers and re-booted my computer, modem, and cable box to no avail.

Please let me know what else I could do to remedy this situation.

Thank you

[VinhN]

Greetings, 

we suggest you contact the tech support department for a better understanding of the situation. 

Thank you https://videotron.com/en/contact-us