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4k PVR not recording as per schedule
Hello, I have been with Videotron for only a few months now and i am getting a little frustrated with the PVR. There are shows programmed to record daily/weekly and the PVR seems to have a mind of ...
Hi!
We actually suggest deleting the offending planned recordings (press on 'list' twice to see the future recordings), and reprogram them. This usually fixes the issue. But if it persists, tech support will be able to investigate in the box's configuration.
welcome to Videotron world ! I have had the same issues many times and I gave up trying to figure out the problem. why would it work fine for a while-not touch anything and all of a sudden, it does something that makes your head spin ? who the hell knows and all you'll get from the tech support is -reboot- 9 out of 10 times you call. Mine records for only seconds sometimes ! example, was recording the series My Brilliant Friend on HBO. recorded episodes 1-6 and 8 all for 1 hour just like it's supposed to but ep 7, recorded only 26 minutes-WTH ? should have stayed with Bell, I know they aren't much better and more expensive, wait for the 6$mth increase (major ripoff) on tv coming up in March- Bell will suddenly start to look good again !
Hi mjcnyg,
I understand that's definitely not a pleasant experience. There are several possibilities that can cause this situation in the device or its software system. If you still have incomplete records after restarting the terminal or even reprogramming the recorded content, this will require further investigation to escalate the situation.
If you have recent incomplete content(s), keep it temporarily and feel free to contact the technical support team at http://www.videotron.com/residential/contact-us.
We have also sent you a private message to get your contact information if you would like us to follow up on this issue. Have a nice day!
Patrick
