Unable to verify my identity in the Chat and on Twitter

[mikes]

I'm unable to identify myself in the chat and on twitter. I don't know what answers you have for my account, nor is there any way for me to check them via your website. How can I verify the answers you have are correct?

[BerengerL]

Hello Mikes, sorry for the inconvenience. Our agents must have told you that if the identification is incorrect, you will have to visit one of our stores with 2 documents (proofs of ID) in order to have that information updated. Thanks for your understanding, have a nice day and a great weekend.

[mikes]

No, they didn't mention that but now I know.