renogatiation of present arrangement

suki1941 · ‎16-10-2020

I have asked for a new rate for my internet since I found 100Mbps was way too much being a senior I only look at movies on Netflix which after inquiring I only need 5Mbps. To my surprise, they sent me another ' contract' to which I have not adhered to yet since I only requested a quote, and not at all what I wanted. How can I cancel this new 'contract' which is not at all what I asked for....and can you believe I am already being charged for exceeding my transfer capacity which they have set at 150 GB this is totally not what I asked for.....incredible.

Kira · ‎18-10-2020

The only "contracts" that exist are for cell phone lines.

Internet services are not bound to that.

If you want to request a change, just give customer services a call.

YannickD · ‎18-10-2020

Hello,

We definitely want to help you resolve any issue. We will send you a private message.

- Yannick