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renogatiation of present arrangement

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renogatiation of present arrangement

I have asked for a new rate for my internet since I found 100Mbps was way too much being a senior I only look at movies on  Netflix which after inquiring I only need 5Mbps.  To my surprise, they sent me another ' contract' to which I have not adhered to yet since I only requested a quote, and not at all what I wanted.  How can I  cancel this new 'contract' which is not at all what I asked for....and can you believe I am already being charged for exceeding my transfer capacity which they have set at 150 GB this is totally not what I asked for.....incredible.

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Super utilisateur

Re: renogatiation of present arrangement

The only "contracts" that exist are for cell phone lines.

Internet services are not bound to that.

 

If you want to request a change, just give customer services a call.

 

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Moderator - Solution Expert

Re: renogatiation of present arrangement

Hello,

 

We definitely want to help you resolve any issue. We will send you a private message.

 

- Yannick

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