Pre-Authorized Payments

[shpetman]

I registered for pre-authorized payments a while ago, and the due date for my invoice payment has passed but the money has still not been taken out of my bank to pay off the invoice. Im not sure what I am supposed to do to solve this and pay the bill

[Anonyme · Accepted solution]

I don't know for bank payment... for for credit card payment, money is taken from the credit card on the same day as the due date. 

I guess if videotron is sending the payment note to your bank on the same day, it might take a few days for the transaction to appear in your account. 

that said, you should contract customer service... they will be able to resolve this quickly. 

[selimtotah]

I noticed there is quite a few days delay in having the bank payment appear in the register of videotron...why videotron does not contact the bank and resolve that delay issue...so the customer of videotron does not receive a wrong invoice....