Personal account and Helix account are not recognized but internet works

[r6156]

Can't log in to either account, they are not identified by Videotron as existing. This began at least a month ago. Otherwise, the service is working fine: internet is ok and all services are 

working.

Would like to check my account status to see if there could be situations that need investigating: adding features, checking prices or adjusting features: the normal business 

relationship of consumer with supplier.

[OlivierC]

Hi, 

If you are having issues with your online account (Customer Centre or Helix Account), the customer service at 1-877-514-0911can help you with that!

Wishing you a great day.