Forgot password of an old account

[rglenen]

Hi,

I'm trying to login to my old Videotron webmail but need to reset the password. To do that, I need to login to Customer Center. But when putting "Forgot password" it tells me that it's going to send an email to my Videotron webmail which I'm trying to reset in the first place.

What can I do to solve this issue?

[CedrikS · Accepted solution]

Good morning rglenen. We strongly suggest you reach our technical support by phone so a reset can be done securely: 1-877-380-2611. Thank you!