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Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x...
Bonjour!
Il est présumé ici que la situation se produit lorsque vous envoyez un message ne contenant que du texte et vers un seul destinataire sans quoi, l'envoi peut être considéré comme un message multimédia ce qui nécessite les données mobiles activées.
Si le traditionnel redémarrage d'appareil ne résout pas la situation, vous pourriez aussi tenter une réinitialisation des réglages de réseau mobile dans les paramètres. Pour le LG Velvet 5G: ouvrir l'application Paramètres puis toucher les options: Système > Relancer & Réinitialiser > Réinitialiser les paramètres réseaux > Réinitialiser les paramètres
S'il n'y a pas d'amélioration, nous vous invitons à rejoindre l'équipe de support technique afin d'effectuer les vérifications qui s'imposent: https://videotron.com/nous-joindre
choptliva wrote:I have the same problem. Soon as I leave the Videotron network area, whether I am on the 401, Toronto, or in the US, as long as it's some partner network, I lose mobile data connection. Sometimes if I restart my phone, I get data back. But after a while it would drop again. I don't want to have to restart my phone repeatedly to use mobile data when not on Videotron. It is very inconvenient. Can someone help please?
do you have data roaming enabled?
that said, I have an iPhone X with the latest LTE/VoLTE sim from Videotro. I never had any issue with data on the partner network or while using my device in the USA.
I have enabled data roaming, yes.
choptliva wrote:I have enabled data roaming, yes.
which phone do you have?
you shouldn't have any problem with "roaming" in Canada or elsewehre in the world if data roaming is enable... unless some bands are not available on your device. (the 700MHz bands are really usufull in some rural part of the USA and some part in Canada to get the best coverage).
I do have some issues sometimes on the 401 between Montreal and GTA... but that's with all providers (my co-worker on Bell has issues too). But besides that, me and my wife never had any issues in Ontario (ex in the GTA) or for all of our travels in the USA (Mainly Buffalo, Syracuse, Net York City, Boston, Albany NY, San Francisco, Las Vegas... ).
This was mainly with iPhones (6s, 7 or X).
I've recently went to Las Vegas and I was using heavily my device during that time... data and calls were perfect (somtimes on T-Mobile... other times on AT&T).... speed were not extremely fast... but it was most of the time in the 15-20mbits range minimum.
Hi choptliva and MJS613! Like mentioned by zadigre, you can verify if your phone is well configured but in any case, we strongly suggest you reach our technical department for further investigation: < http://bit.ly/FB_Contact_Us >. Thank you.
