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Avatar de Bea_Apple
Bea_Apple
Squire
04-09-2018
Résolu

Network doesn't show on phone?

So, I'm a brand new customer. Last week I brought my already owned Samsung S9 to the kiosk in Place D'Orleans in Ottawa, where they ported my phone number from Rogers, gave me a sim, etc. I seem to be connected to the network, I can call and text, get LTE data etc.

 

What's bugging me is that my screen isn't showing the network. From what I read, I should have "VIDEOTRON" on the top line of my phone. This was not a problem before, "ROGERS" always appeared.

 

I was just roaming in New York this weekend, and not once did any of the "PRTNR" networks ever show up on the top line either, which the tech support documents say should appear. Connections were very spotty, I had to restart my phone numerous times to get data working, so I'm unsure if this is related.

 

Is there something misconfigured in my phone?

Android
  • Avatar de Anonyme
    Anonyme
    16-11-2018
    Bea_Apple wrote:

     

    I still don't see Videotron in the status bar, just when I pull down as I described above. I'm now starting to question if I indeed saw it on the bar with Rogers, or if that was my old phone. I bought this S9 about 6 months ago.

     

    I have a colleague with a S9+... he is with Rogers... and he bought his device with Rogers too. 

    He doesn't see the Rogers network name in the status bar...