23-02-2023 12:34 PM
I was told by Videotron that my iPhone XR is not compatible with 5G which is what is used in the States. But I am wondering if they only use 5G or if 4G and LTE are still available with some US carriers and in some States. I am going to Charleston in South Carolina. Let me know if anyone has an answer to this. Thanks
Solved! Go to Solution.
03-03-2023 01:55 PM
Hi @OMG, if 5G is not available, your device will switch to the next available technology depending on the area which is mainly LTE.
In addition, considering that all major American operators have ceased their 3G network for several months already, we strongly advise you to make sure that you have a VoLTE compatible SIM card and that the VoLTE service is active on your line otherwise you could experiment issues with phone calls.
You will find all the details on the verifications to be completed available on our website: https://videotron.com/en/support/mobile/networks/volte
If in doubt, do not hesitate to communicate directly with our technical support team by phone or chat!