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Avatar de Videotronuser3
Videotronuser3
Initiate
11-08-2022

Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app. Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phon...
  • Avatar de GabrielD
    GabrielD
    11-12-2022

    Hello,

     

    We would suggest you to contact our tech support concerning this situation if you didn't already. They will be able to check this with you, you can reach them by phone or chat at the following adress: « http://bit.ly/FB_Contact_Us »

     

    Thanks,

Avatar de Videotronuser3
Videotronuser3
Initiate
11-16-2022

Thank you GabrielD for the response.

 

The topic is closed and solved.

I did the only thing I could do, which was contact Videotron, and customer service helped me right away. However, you can only fix this problem, by contacting them. 

 

Thank you