Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.

Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi app on the phone. But I cannot use my phone which the app is on. What do I do? I cannot download the app on pc to unpause it. It says to make a rendezvous with videotron for help, I thought I would try here first. What can I do?