07-01-2024 08:18 PM - edited 07-01-2024 08:42 PM
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing???
here's my 'tracert www.bing.com' when my browser can't browse the site:
Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26]
over a maximum of 30 hops:
1 2 ms <1 ms 1 ms 10.0.0.1
2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1]
3 23 ms 14 ms 14 ms 10.170.160.106
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at 10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work.
Again, sorry for all these posts, but this for me is a larger problem.
Solved! Go to Solution.
09-01-2024 10:03 AM
Hi! If you would like help from our technical support, we invite you to contact us by phone or chat so we can make real time tests with you; https://videotron.com/en/contact-us
Thank you 🙂
10-01-2024 08:25 AM
So what finally seems to have worked for me, is changing the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. (As an aside, I first tried changing the DNS to 1.1.1.1, but that didn't help).
12-01-2024 09:27 AM
I have the same problem, cannot reach Bing when connected to Videotron.
Tracing route to e86303.dscx.akamaiedge.net [23.53.4.33]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.0.0.1
2 14 ms 5 ms 5 ms modemcable001.144-83-70.mc.videotron.ca [70.83.144.1]
3 11 ms 11 ms 11 ms 10.170.193.82
4 589 ms 680 ms 948 ms 216.113.125.9
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
17-01-2024 07:34 AM
What about sending the info to the IT team a lot page doesn't load correctly already rebooted my helix modem . It's on all my computers ! But if i use my 5g connection everything works just fine. It's been 2 weeks already.
17-01-2024 07:51 AM
Good morning!
An issue similar to yours has been reported on our end and is currently being worked on by our IT team. However, to be sure that you are indeed affected by that issue I recommend contacting our Tech Support anyway to eliminate the possibility of an entirely different problem.
You may contact our technical support by chat at https://videotron.com/en/contact-us and provide the traceroute above if necessary.
Have a great day!
-JFrancoisD
17-01-2024 08:10 AM
MarcinRak changing dns to 8.8.8.8 fixed the issue Vidéotron is useless thank you sir
19-01-2024 08:20 AM
Good morning BigMav. We are glad that you have found a solution but we strongly suggest you reach our technical team for further investigation: https://videotron.com/en/contact-us
If needed, they will escalate the situation! Thank you!