18-04-2019 10:12 AM
Hello, I have the videotron zyxel router with the 400mbps connection, everything works near the router but when I move to the next room, the signal is weak and sometimes no access at all until I turn my wifi on and off again..
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18-04-2019 09:47 PM - edited 18-04-2019 09:48 PM
Are you using the 2.4 Ghz or the 5GHz network ?
The 5 GHz network is faster but it's more easily blocked by walls or any other physical barrier between the router and your device.
You should get a stronger signal on the 2.4 GHz network but the speed will be limited to about 70-80 mbps on a good recent device.
19-04-2019 10:04 PM
Same problem on either 2.4 or 5ghz, the 2.4 ghz is even slower, next room isn't far ! only 1 wall seperation and about 15 meters only, 80% of wifi strength is wasting half the 5ghz speed, same for the 2.4, should I change the router?
would the new router be easy to install ?
I understand the difference between 5ghz and 2.4 but I feel like the router is bad because sometimes I have to disconnect my device and reconnect it to get my connection back..
21-04-2019 07:12 AM
Hi fawazalkaed. Regarding your WiFi connection, we strongly suggest you reach our technical department so they can take a look at the router: < http://bit.ly/FB_Contact_Us >. Thank you and have a good day!