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Internet usage on Customer Centre
It is possible to find out how much internet has been used. Internet usage has not been updated on my Customer Centre since before the stay-at-home order. I need to know our usage to know if our plan is OK. I have emailed Videotron twice. How can this information be obtained given that it can't be from the Customer Centre. Is it just my account or all Videotron accounts? Thank you.
Hi Allardjm, if you use your own router, you could use it with our Helix gateway but, with the bridge mode activated in our gateway. Your WiFi connection will work but let's say you decide to also take our Helix TV service, the remote voice commands won't work with bridge mode. Hope this answers your question.
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Hello mcicc!
If the Heilx Gateway is in Bridge mode, Helix TV terminals will no longer access the Gateway's Wi-Fi. Instead, it will be necessary to manually connect them to your own router's Wi-Fi.
Any router-type device that has the capacity to provide a Wi-Fi network and an IP Adress (which means it can act as a DHCP server) should work.
Here is the procedure to manually connect a Helix TV terminal to a specific Wi-Fi network :
1. Press and hold the "Exit" button on the remote for 5 seconds
2. Press the "Down" arrow twice
3. Enter the following digits : 9, 4, 3, 4
4. Select the desired Wi-Fi Network and press OK/Select (round button in the middle of the remote)
5. Enter the Password and confirm
6. The Helix TV terminal should connect to the Wi-Fi network.If you need further assistance, do not hesitate to contact our Technical Service by phone or online chat. You will find our contact info at the following page : http://www.videotron.com/residential/contact-us
Have a great evening!
