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Internet Helix extremely slow

Currently getting a download speed of 2mb/s when I pay for 400.

I’ve restarted the gateway multiple times both manually and through the app. Nothing has physically changed in my setup but all of sudden this is a problem.

Is there any other known solution other than unplugging and restarting the modem? Or is Videotron doing something right now where I might experience an issue right now?

It’s back to normal now with no physical change. It better not be throttling because that would be absurd to charge for 400 and give 2 when people want to join the internet in the evening

Moderator - Solution Expert
Moderator - Solution Expert

Hi BrendanP,


If the situation still persists, please reach our technical support department over here:


Thank you!