Internet Helix extremely slow

[BrendanP]

Currently getting a download speed of 2mb/s when I pay for 400.

I’ve restarted the gateway multiple times both manually and through the app. Nothing has physically changed in my setup but all of sudden this is a problem.

Is there any other known solution other than unplugging and restarting the modem? Or is Videotron doing something right now where I might experience an issue right now?

[BrendanP]

It’s back to normal now with no physical change. It better not be throttling because that would be absurd to charge for 400 and give 2 when people want to join the internet in the evening

[CedrikS · Accepted solution]

Hi BrendanP,

If the situation still persists, please reach our technical support department over here: http://bit.ly/FB_Contact_Us

Thank you!