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Avatar de BrendanP
BrendanP
Initiate
05-01-2022
Résolu

Internet Helix extremely slow

Currently getting a download speed of 2mb/s when I pay for 400. I’ve restarted the gateway multiple times both manually and through the app. Nothing has physically changed in my setup but all of su...
Avatar de BrendanP
BrendanP
Initiate
05-01-2022
It’s back to normal now with no physical change. It better not be throttling because that would be absurd to charge for 400 and give 2 when people want to join the internet in the evening
  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    09-01-2022

    Hi BrendanP,

     

    If the situation still persists, please reach our technical support department over here: http://bit.ly/FB_Contact_Us

     

    Thank you!