Discussion de forum
helix internet without helix gateway
I need an internet plan that lets me use my own modem/router/wifi hardware. Does videotron offer any plans where I can use my own hardware?
Hello,
Our Internet plans currently sold are under Helix, which require the Helix Fi gateway. That device is only offered as a purchase, either with financing or in a single payment, it is not offered as a rental. Our older generation of plans from before used to have loaned devices, but they are not sold anymore. My colleague was mentioning it as a general tip only, Helix does not offer loan/rental options on the device. You are free to buy a used Helix gateway if you find one on your end and activate it with us however.
Thank you.
-Kevin
Hello,
At the moment, Videotron only has plans where the modem is loaned OR where you can use a Helix-Fi gateway.
In both instances, however, you can use your own router. For a Helix fi Gateway, you will need to use the Bridge Mode in order to use your own personal router.
Hope this helps!Ahh... I don't see any where the modem is loaned on the site... that would be better at least. Do you know where I'd go on the site to find a plan with just the modem included?
Thanks
Hello,
Our Internet plans currently sold are under Helix, which require the Helix Fi gateway. That device is only offered as a purchase, either with financing or in a single payment, it is not offered as a rental. Our older generation of plans from before used to have loaned devices, but they are not sold anymore. My colleague was mentioning it as a general tip only, Helix does not offer loan/rental options on the device. You are free to buy a used Helix gateway if you find one on your end and activate it with us however.
Thank you.
-Kevin
