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I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet ...

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I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet ...

I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet. I contacted the smart devices company and they gave me steps to check (like the 2.4ghz ...) I did everything but they still won't connect... the same devices connected with no problem before I moved out (2 weeks ago) with the Videotron old router. I don't know what to do... the devices recognize the network but don't connect.

 

thank you

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Did you also reconnect your phone to the 2.4Ghz network? Your Phone has to be using the same band as the device. With Helix, both 2.4Ghz and 5Ghz use the same SSID so phones only show one network name, so you have to rename the 2.4Ghz so that your devices can detect it as a separate network, you then have to connect your phone to the new 2.4Ghz band so that both devices are on the same network.

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Hi marwane1231. Regarding your Internet connection, we strongly suggest you reach our technical support by chat or by phone and they will take a look at your router: < http://bit.ly/FB_Contact_Us >. Thank you! 

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