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Helix login

Foe several weeks I've been unable to login to my helix account. Different browsers, clear cache, mobile site, etc....nothing works. I can access my customer center for my mobile account, though. This message appears everytime. "Unexpected error when handling authentication request to identity provider."

1 REPLY 1

CharlesR
Moderator - Solution Expert
Moderator - Solution Expert

Hi there.

 

Could you contact our tech support so that an agent can fix this issue for you ? You can join us here :https://www.videotron.com/en/contact-us?srsltid=AfmBOoohZiL-5Fi-hyUPUqwAh7Skr70e0AOklBIfiS0cS4fIuAHt...