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Helix equipment when subscribing internet service

Hi. I have my own helix (product number is CGM4331VDT) I got from my friend who left Quebec. Can I use this to subscribe internet service? I just wanted to make sure this is compatible before subscribing... Thanks..!


Moderator - Solution Expert
Moderator - Solution Expert

Good day ! 


You can effectively bring your own Helix internet equipment to subscribe. Do not hesitate to contact our customer service at this number 1-888-433-6876 from Monday to Friday between 8AM and 7PM and from Saturday to Sunday between 9AM and 6PM, an agent will then be able to help you and do the subscription with you 😊.


Thank you and have a great day ! 

Thank you. I have another question. Is there a difference between "Helix Fi Gateway" and "Helix Fi 2 Gateway"? My product number is CGM4331VDT and I was wondering which of the two mine is. I just want to make sure what I have would work. Thanks!