email to sms gateway... not active

Since switching from Rogers to Videotron, I've stopped recieving texts from a company that uses an email to sms gateway. After some research and being on the phone with videotron, it seems they had one for a while but then turned it off. 

Does anyone have any experience with this? Thougthts? Comments?

If I can't get these texts, I can't continue with videotron. 

I've filed a complaint requesting that they turn this feature on, as it seem like all other providers have it. 

If anyone else would like it turned on, I encourage you to use the complaint form and suggest it.

https://www.videotron.com/vcom-ext/secur/forms/Courriel?domain=sac&produit=16&question=145

Thanks,

Charles