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Avatar de ramonF
ramonF
Initiate
02-01-2025

No handshake between Illico 4K Ultra-HD PVR and Samsung Crystal UHD DU7100

I have had enough with videotron. I got on boxing day a new TV (Samsung Crystal UHD7100) and after setting it up, it discovered my videotron box an Illico 4K Ultra-HD PVR (Samsung VD940CJ). it worked fine while I kept on the TV, but after turning it off and back on again, the videotron signal went black, disconnecting the HDMI cable and letting the TV set discover again the cable box worked the first time, but after a cycle of off/ons the problems comes back, sometimes no image, sometimes no sound, and after trying everyhting posible, even after a hard reset on the tv set, nothing, nothing at all. If videotron doesn't allow the HDMI signal to be visible (maybe it thinks I'm connecting a recording device or something else) I will cancel the service. I've had enough. I followed step by step the recommendations in Handshake problem? | La Communauté Vidéotron - 27280 to no avail. Waste of time and lots of frustration. 

configuration
illico terminal
troubleshooting

4 Réponses

  • Avatar de reddituser1470
    reddituser1470
    Initiate
    25-11-2025

    Here’s what’s really happening; 

    your terminal and tv communicate using HDCP 2.2. Your new tv supports it but the terminal supports an older version and that’s why unplugging the cable and plugging it back in works for a few minutes because it forces a new handshake.

     

    You can try these steps: 

    1. turn off HDMI-CEC , Samsung calls it Anynet+ .. this fixes about 70% of handshake failures. 

    2. limit the hdmi input to 1080p, this sometimes stabilizes the connection

     

    Your best solution would be to switch to Helix with newer technologies 

  • Avatar de mrpowel
    mrpowel
    Initiate
    18-07-2025

    Hi!

    This sounds like an HDCP handshake issue between the Illico PVR and your Samsung TV. You might try using a different HDMI port or a high-speed certified cable, but if that fails, Videotron may need to replace the box. I hope this might helpful for you........

  • Avatar de james698henry
    james698henry
    Initiate
    17-07-2025

    Hello,
    It sounds like you're facing an HDMI handshake issue between your Samsung UHD TV and the Illico 4K PVR. These problems often stem from HDCP (copy protection) conflicts, especially after power cycles. 

     Quick Fix
    - Try using a different HDMI cable—preferably high-speed and HDCP 2.2 compliant.
    - Connect the PVR to a different HDMI port on the TV.
    - Disable Anynet+ (HDMI-CEC) on the TV to prevent control conflicts.
    - Power on the PVR first, then the TV.

    If the issue persists despite these steps and Videotron support hasn’t helped, switching providers may be the best option. You’ve done everything right—your frustration is valid.

    Best Regards,
    James Henry