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Avatar de varunaX1
varunaX1
Squire
11-24-2021

No 4k channels with brand new OLED tv

I just bought a LG C1 and I'm getting the 'not using the 4k cable' error when trying to watch the 4k channels.

Using the same hdmi cable on my old tv, the 4k channels worked fine, so I'm wondering if anyone has any idea what could be causing them not to show on my new tv.

Any ideas? Thanks.
4k illico lg
  • Avatar de CedrikS
    CedrikS
    11-28-2021

    Hi varunaX1,

     

    Regarding the error you are getting, you need to make sure your HDMI cable is HDMI 2.0 / 2.1.

    Older HDMI cables, like HDMI 1.4, could do some 4k but it's not made to support the full bandwidth of 4k. 

    For further verifications, you can join our technical support team through the following link: http://bit.ly/FB_Contact_Us

     

    Have good day!

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    11-28-2021

    Hi varunaX1,

     

    Regarding the error you are getting, you need to make sure your HDMI cable is HDMI 2.0 / 2.1.

    Older HDMI cables, like HDMI 1.4, could do some 4k but it's not made to support the full bandwidth of 4k. 

    For further verifications, you can join our technical support team through the following link: http://bit.ly/FB_Contact_Us

     

    Have good day!