Discussion de forum
Résolu
Helix TV app Chromecast low picture quality
I don't know if this only happens to me. I noticed the picture quality when it's being casted from mobile app (e.g. from your phone or tablet via Helix TV app) is much lower than watching the same pr...
Hello number666 and crazymitchy !
We recommend contacting our Tech Support by phone or online chat about this situation so we can make the appropriate verifications.
You will find our contact info here : https://videotron.com/en/contact-us .
-JFrancoisD
I’ve noticed similar issues with Helix TV when casting, and it’s usually tied to how the stream adapts to network changes. Sometimes tweaking your Wi-Fi settings or restarting the cast session helps a bit. While looking into other fixes, I came across some helpful resources on Charlotte property data that reminded me how important clear visuals can be, whether in streaming or research. Hopefully Helix rolls out an update soon to improve quality across devices.
