Discussion de forum
Helix TV app Chromecast low picture quality
I don't know if this only happens to me. I noticed the picture quality when it's being casted from mobile app (e.g. from your phone or tablet via Helix TV app) is much lower than watching the same pr...
Hello number666 and crazymitchy !
We recommend contacting our Tech Support by phone or online chat about this situation so we can make the appropriate verifications.
You will find our contact info here : https://videotron.com/en/contact-us .
-JFrancoisD
I don't have an answer to your question unfortunately, but I can say I have the same problem, I'd say quality is 50% worse on casted Helix TV on a Chromecast Ultra than a regular receiver. All other apps are crystal clear
Hello number666 and crazymitchy !
We recommend contacting our Tech Support by phone or online chat about this situation so we can make the appropriate verifications.
You will find our contact info here : https://videotron.com/en/contact-us .
-JFrancoisD
