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Avatar de rpridham
rpridham
Chevalier
26-10-2019
Résolu

Harmony Remote-Helix Compatibility

I'm an illico subscriber thinkinig of upgrading to Helix. I have 3 TVs and illico terminals. All my TVs are setup with Harmony remotes (2 900s and an Elite). I use it to turn on TV/illico, TV/Apple TV, TV/DVD, TV/Nintendo Switch. I also have a powered soundbar on one TV. Everything works nicely with the Harmony remotes. I really like the Helix system but I don't want to go back to using multiple remotes all the time.

 

Will the Helix box work with the Harmony remotes? What set top box do you select in the Harmony software (make, model) if Helix is not listed? If it does work, are there any features, besides the voice commands that won't work on the Harmony?

5 Réponses

  • Avatar de RestezConnectés
    RestezConnectés
    Chevalier
    07-04-2020

    Hello uk1988,

    We are currently prioritizing new installations and network upkeeps to ensure essential services to our customers, please contact us in private so that we can give you more information on your future service migration to Helix.

    Have a nice day!

    • Avatar de uk1988
      uk1988
      Initiate
      12-04-2020
      Hi,

      So to confirm, I can cancel my account and open a new one under my partner’s name and then get helix?

      Thanks!