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Avatar de birdbacker44
birdbacker44
Initiate
01-31-2021

can your helix tower be installed too close to your smart tv. is this an issue

  • Hi birdbacker44! If the Helix gateway is too close to your Helix TV box, it can cause some issues. It is preferable to have 2-3 feet between them and it should be good enough. If it's not the case though, please reach our technical support by chat or by phone for some verifications: < http://bit.ly/FB_Contact_Us >. Thank you.

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert

    Hi birdbacker44! If the Helix gateway is too close to your Helix TV box, it can cause some issues. It is preferable to have 2-3 feet between them and it should be good enough. If it's not the case though, please reach our technical support by chat or by phone for some verifications: < http://bit.ly/FB_Contact_Us >. Thank you.