Discussion de forum
birdbacker44
31-01-2021Initiate
can your helix tower be installed too close to your smart tv. is this an issue
- 04-02-2021
Hi birdbacker44! If the Helix gateway is too close to your Helix TV box, it can cause some issues. It is preferable to have 2-3 feet between them and it should be good enough. If it's not the case though, please reach our technical support by chat or by phone for some verifications: < http://bit.ly/FB_Contact_Us >. Thank you.
CedrikS
04-02-2021Moderator - Solution Expert
Hi birdbacker44! If the Helix gateway is too close to your Helix TV box, it can cause some issues. It is preferable to have 2-3 feet between them and it should be good enough. If it's not the case though, please reach our technical support by chat or by phone for some verifications: < http://bit.ly/FB_Contact_Us >. Thank you.