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Videotron Illico
I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an int...
This is extremely unfortunate. My mother cannot see well enough to record her own TV programs so I used to program the for her from my own home (which is an hour away). So now I can't do that and so she does not have access to recorded shows.
Hi susanjm,
We can completely understand, indeed, it's a very useful feature. However, due to a system limitation, it is no longer possible for illico customers to schedule recordings remotely via the new app. That said, if this feature was particularly important to you, it's still available for Helix customers. If you wish to have a Helix quote, do not hesitate to contact our Customer Service over the phone, by chat or directly through Facebook Messenger or Twitter if you have an account.
That said, our goal is not to impose Helix on customers who do not want it. That said, it is important to know that the technology is evolving rapidly, which is among other things why we have decided to focus our efforts on single platform Since Helix uses newer technology, it is easier to adapt the application so that recordings can be done remotely.
-Pierre-Olivier.
