Discussion de forum
User Center App Signing Me Out Constantly
The user center app does not stay signed in. I have tried reinstalling the app. It seems others are having the same issue. I think Videotron need to push an update to fix this.
1 Réponse
- This weekend I spent about 2 hours with a CSR to add a 5th line to my account and get 2 new phones after a long discussion and a last price or 196.30 he advised me that there could be a 10$ For updates after not getting the phones at the right address they call me back to say I will lose 20$ credit because of address change I never did and now the price of 196 is 237 a month when I called back a rude CSR at the satisfaction juste told me it is what it is and to try and get the credit from the store when I deal everything over the phone with them …or just give back the phones without any consideration that is totally unacceptable and a poor customer service! I just want what was told to me supposedly because I was a good customer!!
Hello nadegedeshommes ! We are truly sorry to read that we had to remove some discounts from your account. We would like to discuss this situation with you. Can you please answer our message in private ? Thank you in advance !
Hello Keif,
We are sorry to read about the situation.
You can send us your contact information in private and an agent will call you back in a few moment.
-Marc-Andre
Even worse here I am at 8:30pm, trying to deal with your satisfaction department AGAIN for the 6th time today because somehow my old mobile just got unprovisioned. Someone on your end has cancelled my old SIM and tried to change my plan even I though I never agreed.
I would like to report back that I was finally able to get through to a supervisor who fully understood the situation and was able to undo the changes from the previous agents. The old SIM was reactivated and the phone worked again.
She then took over in the account changes (as per the original quote) and fully honored it. In the subsequent days she followed-up and ensured the new phone was shipped and the new plan was activated, and addressed all my additional questions relating to this miscommunication between the agents.
Thank you to Annie (supervisor) and the Social team for following up and resolving all of this.
