Discussion de forum
Any experience with videotron?
I'm now with Rogers my plan is canada wide call and text and 8 GB for 62$ I'm thinking of going with videotron as i feel that their prices are cheaper, but I'm not sure how their network is doing. ...
Good evening.
We are sorry to hear that you've had a bad experience with our tech support. Most of the informations asked for by our customers can actually be found on our website. If not, we're always glad to help by phone or by chat. Feel free to contact us whenever you need our assistance.
Good evening!
P.S. you can change your email password yourself in your customer center, in the 'manage webmail accounts' option.
I am a developer and I never saw so bad build website for Videotron, when I am trying to change paswword I see an error message (on English page:) ) :
"Un problème imprévu nous empêche de compléter votre requête.
Veuillez contacter notre service de Soutien technique."
If I'll be on top management of Videotron somebody will be fired for this, but again we are in North America and unprofessionalism is paid very well here. What a joke....
Hi georgeb ,
Thank you for your participation on the forum and for reporting any bugs on our current website. I must warn you, however, that you are not following our User Guide policy with your last two comments. Please note this item of the guide:
Be constructive: We are here, above all, to help each other. If you have the answer to a question, please do not hesitate to share it. The Community is a place where the emphasis is on solutions, rather than a place to share one’s frustrations.
Now, with that said, as my collegue told you above if you need any help with your services or if you want to report any more problems you could be experiencing with our website we can gladly help you either by chat or by phone here: http://www.videotron.com/residential/contact-us
Thank you for your understanding!
Vincent Quigley
Your Community Manager
