Wifi calling

Question

My video Tron Wi-Fi calling consistently cuts out after one or a few minutes on a phone call. When I was with Telus the Wi-Fi calling worked fine. I have superfast home Internet. 500 MB Per second down and 20 MB per second up. Is this Wi-Fi calling issue just a knownproblem with videetron or do you have any suggestions and tips that I can try to make my Wi-Fi calling more stable at my house? The calls are crystal clear, and I’m usually sitting in one spot, and then all of a sudden the call drops...pretty much always. Thanks for your help.

patrickm · Answer

Hi @morneau,

&nbsp;

To help you out here, we would need to confirm&nbsp;few details with you.

&nbsp;

1. Is the OS on your phone up-to-date?

&nbsp;

2. If you have a dual-band Wifi router, did you try the Wifi calling on both Wifi &nbsp;2.4 and 5 GHz&nbsp;bands? Depending on your

&nbsp;

3. Have you tried restarting your phone&nbsp; or, as a last resort to restore the phone?&nbsp; For instance, you could try to disable the Wifi calling option, restart your phone then enable Wifi calling back.&nbsp;

&nbsp;

4. Have you noticed any issues with the Wi-Fi connection on the phone (the connection may be resetting)? For instance, the Wifi connection's indicator&nbsp;or the Wifi-calling symbol disappears?&nbsp;

&nbsp;

Most mobile phone&nbsp;have an option to reset the network settings, this could also be possible solution.&nbsp; You will then have to reconnect your phone to your Wifi network manuellement since all mobile, Wifi and bluetooth related settings will be reset.&nbsp;

&nbsp;

For any difficulty,&nbsp; we certainly recommend to contact our technical support for further troubleshooting : http://www.videotron.com/residential/contact-us.

gmd · Answer

Have you found what the problem was?

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Wifi calling

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