Forum Discussion

Jeagerjaques's avatar
Jeagerjaques
Officer
05-02-2018

Wifi calling in my account

I updated my iPhone X carrier setting to Videotron 31.1. I have latest iOS 11.2.5. When I turn my wifi calling on, there is a msg showing up to contact Videotron , and it prevent me to enable it. I ch...
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IPhone
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Sebby's avatar
Sebby
Initiate
30-09-2018
Did this get resolved? I have the exact same issue with my iPhone X. Really frustrating!
  • Anonyme's avatar
    Anonyme
    01-10-2018
    Sebby wrote:
    Did this get resolved? I have the exact same issue with my iPhone X. Really frustrating!

    do you have VoLTE enabled and working on your iPhone X? this is the first thing to get... without this, Wifi calling will not work. 

    You first need a compatible sim (the one that came in an yellow card and shoes NFC on this card). and then, you need VoLTE added to your account. 

     

    I have a friend with an iPhone 8 not bought with Videotron... he got VoLTE and Wifi calling enabled and working. 

    Same for my wifi's iPhone 7 Plus... bought somewhere else... and VoLTE and wifi calling working after getting the new sim and VOLTE added to her line.