Discussion de forum
keif
17-03-2019Squire
Where to file complaints regarding misinformation from Satisfaction Department agents?
As a long time customer I'm beginning to lose faith in Videotron every year especially with their customer service practices. After a very frustrating day of having a quote generated by one satis...
Marc-AndréP
17-03-2019Moderator - Solution Expert
Hello Keif,
We are sorry to read about the situation.
You can send us your contact information in private and an agent will call you back in a few moment.
-Marc-Andre
keif
18-03-2019Squire
Even worse here I am at 8:30pm, trying to deal with your satisfaction department AGAIN for the 6th time today because somehow my old mobile just got unprovisioned. Someone on your end has cancelled my old SIM and tried to change my plan even I though I never agreed.