Discussion de forum
richardbuffet
09-05-2017Initiate
Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x...
JoséeC
09-10-2017Moderator - Solution Expert
Hello,
We wrote you a private message asking for your contact information because we would like to make some verifications with you about this situation.
Thank you for your understanding,
Josée C.
Melissasu
10-01-2017Initiate
Hello,
I'm a new Videotron customer and am now having the exact same issue. I chatted into tech support who told me I may need a new sim card. They said customer service could mail me a free sim, and transferred the chat. Customer service chat said they couldn't, and that I need to call "satisfactions".
Any other ideas? Last I called there was a long wait time and this has been a tiring experience. Thanks