so i bought a phone online and its obviously compatible with videotron, i had the iphone 7 and had volte enabled then i switched over to an lg phone that i bought fully unlocked online, its annoying that it swtiches to 3g when im making calls i dont understand why they dont allow it to stay on 4g.. everytime i make a call it switches to 3g and drops from 4 to 1 bar.. if they really wanted to provide the best service to their customers they should.. why should we have to buy one of your phones on a contract just to get volte on our android phones.. this is so frustrating

Manufacturers make this more complex to manage for providers... they could release one universel firmware like apple is doing for their iPhone... but no one (except Google with their Pixel phones) is doing it on the Android side. Sadly Videotron cannot support every single Android devices... this would require manually flashing the device or get the manufacture to build a custom firmware that would work with videotron network for your device... this is simply not feasible. I guess at some point in the future whenVoLTE is more common... all devices will be compatible... but we are not there yet.