Forum Discussion

jicjoc's avatar
jicjoc
Initiate
10-03-2019
Solved

New user - Phone wont connect

Hi I got a phone subscription to videotron. Got my sim in the mail last week now im trying to get it to work in my phone   I have an LG G3 and my wife has an S9 both fully unlocked and work LTE w...
Android
  • Anonyme's avatar
    Anonyme
    10-03-2019
    You SIM is probably not activated yet.
    Call customer service... they will be able to sort this out quickly.
Anonyme's avatar
Anonyme
10-03-2019
You SIM is probably not activated yet.
Call customer service... they will be able to sort this out quickly.
  • jicjoc's avatar
    jicjoc
    Initiate
    11-03-2019

    Thank you

    So i rang them and they said that was indeed the problem and they told me they had activated it then wait 10 mins, restart my phone and it should work

    I did all that, but it wont work...

     

    And now customer service is closed...

    Very annoying

    • Anonyme's avatar
      Anonyme
      11-03-2019
      Technical support is still opened.