Discussion de forum
iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
Kiosk guy originally told me in a week after I ordered it. Then I called customer service 2 weeks after I ordered it and they told me I should have it in a week. Another lie. Then I called again and they said they have no idea when I will get my phone. But I will have it by 31 January!!! Can you believe that?!
Apparently the solution to this problem is to wait. Great way to show first time customers how this company operates.
Delivery times straight from Apple now only 1-3 days. Not unless you're videotron which is three months! The phone I ordered which is a black 256gb model is available right now at the Apple store with no wait. Videotron should send everyone with a cheque to go order our phones from Apple.
Good job on screwing up one of the most anticipated cell phone launches in the past decade.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
Please tell us an direct date you will have iPhone X in stock as we are eagerly waiting. As kango said in the apple store is 2-3 days. Why is videotron the power house of Quebec having difficulty with the iPhone X in stock
You are not providing an appropriate answer. Please tell your customers how or why it is taking soo long. And what are you going to do to resolve this issue besides telling us to wait.
Telling us to wait is not the correct answer. Videotron claim customer service is important. This is very poor customer service and a poor experience to new and old customers. Myself and my partner are new clients. I can guarantee you I will not be recommending Videotron to anyone after this experience.
Again I understand your frustration. However, I gave you all the information we have at the moment.
I invite you to contact our Customer services by phone or chat for more information about your specific situation. One of my colleague will gladly see what can be done for you.
You can contact us here: http://www.videotron.com/residential/contact-us
Thanks again for your understanding!
Vincent Quigley
Your Community Manager
