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Early contract renewal, 0$ device balance
Hi All, I recently found out that I have a 0$ device balance, with 9 months left on my contract. (My plan was higher than the minimum required, by my conbtract). I was told by an agent at Videotr...
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I never heard of this 0$ balance thing for any contract with Videotron.
What you have to pay back is very simple... it’s the rebate you got on the phone divided by 24 months X number of remaining months in your contract.
Usually if you renew within 3 months of the end of your contract, there’s no penalty.
So if you have a 318$ for 8 mints remaining, it essentially means that you got a rebate of $850 on a new device.
Check your contract... all details are there. If you don’t have a copy, you can request a copy to be sent by email.
That sounds really frustrating with the conflicting information from different agents. In situations like this, it's important to carefully review your contract terms and any written agreements. You may also find useful guidance through Legal Case Lookup for general legal reference information. Keeping records of all communications can really help if you decide to dispute the charges. Hope it gets resolved fairly and smoothly for you.
