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Early contract renewal, 0$ device balance
Hi All, I recently found out that I have a 0$ device balance, with 9 months left on my contract. (My plan was higher than the minimum required, by my conbtract). I was told by an agent at Videotr...
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I never heard of this 0$ balance thing for any contract with Videotron.
What you have to pay back is very simple... it’s the rebate you got on the phone divided by 24 months X number of remaining months in your contract.
Usually if you renew within 3 months of the end of your contract, there’s no penalty.
So if you have a 318$ for 8 mints remaining, it essentially means that you got a rebate of $850 on a new device.
Check your contract... all details are there. If you don’t have a copy, you can request a copy to be sent by email.
That’s really frustrating, especially when you acted based on information directly provided by their support team. If the original rep clearly stated there would be no extra charge, you may have grounds to escalate this through a formal complaint and request they honor what was communicated. I’d suggest gathering any chat logs or call reference numbers and reviewing similar consumer documentation through Property Tax Lookup for record-checking guidance. At the very least, their resolution should reflect the inconvenience caused by the misinformation, not just match a standard offer.
