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Technical questions about moving to Helix
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone s...
Greetings mzac!
I did some fishing for answers to your questions, so here goes :
1. The Helix Gateway does not have battery backup, but telephone service is not integrated with Helix anyway, so, Helix customers who also have the Residential Telephony service will have the Arris modem still installed to provide the Telephony service.
2. Bridge mode for all intents and purposes disables the "router" portion of the Gateway. Your router will be given a public IP address and all LAN and Wi-Fi functions will be handled by your router. No Double-NAT needed in that mode.
3. Native IPv6 is not currently available on Helix for the time being with the Helix service. It will be enabled in a future update. Bridge mode will have no influence on IPv6. If your router supports native IPv6, once it's enabled on the Helix network, it will be work natively in Bridge mode or not.
4. The auto-installation kit provided either in retail stores or by delivery includes all necessary equipmen to install the Helix service while keeping the Telephony service, including the safety removal tool, a cable splitter and an additional cable segment.
5. Safety sleeves are no longer installed or required, but older installations may still have them.
7. Helix plans require the Helix service and equipment. However, your current modem will still be able to provide the Telephony Service.
8. The maximum upload speed provided with the Helix 100 plan is 30 Mbps,
I hope this helps!
-JFrancoisD
Hi mzac,
Regarding your questions, we will try to answer them the best of our knowledge:
1- For the residential phone service, it is something that could come to the Helix gateway but we do not have an ETA on that right now.
2- As for a VPN, it will work if you go through your own router ( bridge mode ).
3- Regarding IPV6, it is kind of new and not all customers are getting this type of address. The only information I do have for now is through the following link: https://support.videotron.com/residential/internet/monitor-usage/ipv6
8- We will note your interest for future developments of our website but yes, it would be great to view the upload on the website!
As for your last question, the only modem working with DOCIS 3.1 is the Technicolor TC4400 and also our Helix gateways.
Thank you!
Hello CedrikS,
I was wondering if the Technicolor TC4400-AM is compatible with the Gigabit Offer.
I currently have it with the 400Mbps offer and I love it ( no isssue at all and very stable).
I think about moving to the 1Gbps offer but I don't want the Helix box because I have my own setup (Asus Aimesh)
Thanks for your help
