over a maximum of 30 hops:
1 2 ms <1 ms 1 ms 10.0.0.1
2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1]
3 23 ms 14 ms 14 ms 10.170.160.106
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at 10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work.
Again, sorry for all these posts, but this for me is a larger problem.
","body@stringLength":"1809","rawBody":"Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing???
here's my 'tracert www.bing.com' when my browser can't browse the site:
Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26]
over a maximum of 30 hops:
1 2 ms <1 ms 1 ms 10.0.0.1
2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1]
3 23 ms 14 ms 14 ms 10.170.160.106
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at 10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work.
Again, sorry for all these posts, but this for me is a larger problem.
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\n
-JFrancoisD
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44080_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:18":{"__typename":"Rank","id":"rank:18","position":35,"name":"Squire","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:32645":{"__typename":"User","id":"user:32645","uid":32645,"login":"BigMav","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-17T07:31:42.636-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:18"},"entityType":"USER","eventPath":"community:ogevo67675/user:32645"},"ModerationData:moderation_data:44078":{"__typename":"ModerationData","id":"moderation_data:44078","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44078":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32645"},"id":"message:44078","revisionNum":1,"uid":44078,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumTopicMessage:message:43945"},"conversation":{"__ref":"Conversation:conversation:43945"},"subject":"Re: still can't access bing.com","moderationData":{"__ref":"ModerationData:moderation_data:44078"},"body":"What about sending the info to the IT team a lot page doesn't load correctly already rebooted my helix modem . It's on all my computers ! But if i use my 5g connection everything works just fine. It's been 2 weeks already.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-17T07:34:02.463-05:00","lastPublishTime":"2024-01-17T07:34:02.463-05:00","metrics":{"__typename":"MessageMetrics","views":2606},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43945/message:44078","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"229","rawBody":"What about sending the info to the IT team a lot page doesn't load correctly already rebooted my helix modem . It's on all my computers ! But if i use my 5g connection everything works just fine. It's been 2 weeks already.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44078_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:43962":{"__typename":"ModerationData","id":"moderation_data:43962","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:43962":{"__typename":"AcceptedSolutionMessage","uid":43962,"id":"message:43962","revisionNum":1,"author":{"__ref":"User:user:32565"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumTopicMessage:message:43945"},"conversation":{"__ref":"Conversation:conversation:43945"},"subject":"Re: still can't access bing.com","moderationData":{"__ref":"ModerationData:moderation_data:43962"},"body":"So what finally seems to have worked for me, is changing the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. (As an aside, I first tried changing the DNS to 1.1.1.1, but that didn't help).
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-01-10T08:25:02.356-05:00","lastPublishTime":"2024-01-10T08:25:02.356-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":2789},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43945/message:43962","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDQxOjB8aW50LDQ0MDgxLDQ0MDgx","node":{"__ref":"ForumReplyMessage:message:44081"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDQxOjB8aW50LDQ0MDgxLDQzOTkw","node":{"__ref":"ForumReplyMessage:message:43990"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"231","rawBody":"
So what finally seems to have worked for me, is changing the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. (As an aside, I first tried changing the DNS to 1.1.1.1, but that didn't help).
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MarcinRak changing dns to 8.8.8.8 fixed the issue Vidéotron is useless thank you sir
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"postTime":"2024-01-17T08:10:50.971-05:00","lastPublishTime":"2024-01-17T08:10:50.971-05:00","metrics":{"__typename":"MessageMetrics","views":2606},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43945/message:44081","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDQxOjB8aW50LDQ0MTA2LDQ0MTA2","node":{"__ref":"ForumReplyMessage:message:44106"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"91","rawBody":"MarcinRak changing dns to 8.8.8.8 fixed the issue Vidéotron is useless thank you sir
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44081_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:44106":{"__typename":"ModerationData","id":"moderation_data:44106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44106":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:97"},"id":"message:44106","revisionNum":1,"uid":44106,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:44081"},"conversation":{"__ref":"Conversation:conversation:43945"},"subject":"Re: still can't access bing.com","moderationData":{"__ref":"ModerationData:moderation_data:44106"},"body":"Good morning BigMav. We are glad that you have found a solution but we strongly suggest you reach our technical team for further investigation: https://videotron.com/en/contact-us
\nIf needed, they will escalate the situation! Thank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-19T08:20:33.535-05:00","lastPublishTime":"2024-01-19T08:20:33.535-05:00","metrics":{"__typename":"MessageMetrics","views":2543},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43945/message:44106","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"348","rawBody":"Good morning BigMav. We are glad that you have found a solution but we strongly suggest you reach our technical team for further investigation: https://videotron.com/en/contact-us
\nIf needed, they will escalate the situation! Thank you!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44106_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":36,"name":"Initiate","color":null,"icon":null,"rankStyle":"TEXT"},"User:user:32616":{"__typename":"User","id":"user:32616","uid":32616,"login":"djugessur","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-12T09:26:05.944-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:32616"},"ModerationData:moderation_data:43990":{"__typename":"ModerationData","id":"moderation_data:43990","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:43990":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32616"},"id":"message:43990","revisionNum":1,"uid":43990,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"AcceptedSolutionMessage:message:43962"},"conversation":{"__ref":"Conversation:conversation:43945"},"subject":"Re: still can't access bing.com","moderationData":{"__ref":"ModerationData:moderation_data:43990"},"body":"I have the same problem, cannot reach Bing when connected to Videotron.
Tracing route to e86303.dscx.akamaiedge.net [23.53.4.33]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.0.0.1
2 14 ms 5 ms 5 ms modemcable001.144-83-70.mc.videotron.ca [70.83.144.1]
3 11 ms 11 ms 11 ms 10.170.193.82
4 589 ms 680 ms 948 ms 216.113.125.9
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
I have the same problem, cannot reach Bing when connected to Videotron.
Tracing route to e86303.dscx.akamaiedge.net [23.53.4.33]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.0.0.1
2 14 ms 5 ms 5 ms modemcable001.144-83-70.mc.videotron.ca [70.83.144.1]
3 11 ms 11 ms 11 ms 10.170.193.82
4 589 ms 680 ms 948 ms 216.113.125.9
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
Hi! If you would like help from our technical support, we invite you to contact us by phone or chat so we can make real time tests with you; https://videotron.com/en/contact-us
Thank you 🙂
Hi! If you would like help from our technical support, we invite you to contact us by phone or chat so we can make real time tests with you; https://videotron.com/en/contact-us
Thank you 🙂