Some apps do not work on wifi, but ok on LTE

---

jamesGH wrote:

Hello,

 

I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE.

 

I can browse normally on my phone when on wifi, and other apps work fine.

 

Ironically, I cannot use the Helix Fi app on my phone if the phone is connected to wifi, but the app works fine on LTE.

 

Would anyone have any suggestions?

 

Thank you

---

Make sure that the apps experiencing issues are up to date. Outdated versions may have compatibility issues with certain Wi-Fi networks. Update the apps through the respective app stores to see if it resolves the problem.