Some apps do not work on wifi, but ok on LTE

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jamesGH wrote:

Hello,

 

I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE.

 

I can browse normally on my phone when on wifi, and other site work fine.

 

Ironically, I cannot use the Helix Fi app on my phone if the phone is connected to wifi, but the app works fine on LTE.

 

Would anyone have any suggestions?

 

Thank you

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Certainly! To address the issue of certain applications not working properly when connected to your Helix wifi network, try the following troubleshooting steps. First, restart your phone to clear any temporary glitches. If the problem persists, check if the Helix Fi app requires specific network settings or permissions that may be hindered by your wifi network. Review the app's settings and ensure it has the necessary permissions to function correctly on wifi.