Discussion de forum
Really bad ping to Mihoyo Game servers
My ping to Mihoyo (Genshin Impact, Honkai: Star Rail, Zenless Zone Zero) servers went from 30ms to 120-150ms since 1 month ago. My friends who are with another provider have no problems. I already re...
Same problem. The last week of december 2024 it was back to 30ms but since the beginning of January 2025, the ping is really bad and back to 100ms+. All my friends with Bell = no problem = 20 ms. I called customer service several times, none of them have a clue.
I asked them to ping the mihoyo server and have a senior technician call me back. It was early December 2024. No return call.
I have been a customer for 30 years, service received not great.
Hello everyone, sorry to learn there was no follow up.
Kindly reach back to us via chat or phone so we can properly reference, escalate and investigate each case.
Thank you.
